Venue Policies

Accessible seating is reserved for exclusive use by individuals with disabilities and their guests. The purchase or use of these seats by non-disabled individuals is strictly prohibited and can result in ejection and/or forfeiture of ticket price. The number and types of accessible seats vary by event and venue. All tickets for accessible seating are subject to availability and are on a first-come, first-served basis.

ADA seating at Chrysler Hall, Harrison Opera House, and the Attucks Theatre is solely in the Orchestra section.

To request accessible seating, patrons can choose one of the following options:

• Purchase directly through Ticketmaster.com by toggling the “show accessible tickets” button under the filter tool. (See image below)

• Call the Scope Arena box office at 757.664.6464
• Visit the Scope Arena box office Monday through Friday from 10 a.m. to 4 p.m.

If you've purchased standard tickets from Ticketmaster.com but need accessible seats, please get in touch with the Scope Arena box office for assistance.

For some events, Ticketmaster is not the primary ticket seller. For such events, third-party sellers or other fans have posted tickets for sale. If this is the case, we cannot guarantee that accessible tickets will be posted for resale. If you require accessible seating, we suggest you contact the primary ticket seller and/or the venue box office to check the availability of tickets that accommodate your needs.

SevenVenues utilizes mobile tickets for all eligible shows. With mobile entry, patrons can only access their tickets on their phones via the Ticketmaster app or mobile wallet. For the continued safety of our customers, patrons can no longer utilize Ticketmaster.com to scan into a performance. For information on mobile ticketing or instructions on downloading a mobile ticket, visit our Mobile Tickets page.

• Lost Tickets - The box office can reprint tickets, provided the patron can verify the purchase.
• Facility Fees - All tickets will incur a facility fee. These fees are used for capital improvements and restoring properties that SevenVenues manages.
• Gift Certificates - Gift certificates are available in various denominations. For more information or to purchase, please call the box office at 757.664.6464.
• Group Sales - Please visit our Group Sales page for more information.
• Mail Delivery - The box office reserves the right to change tickets from mail delivery to will-call pickup at their discretion. Will-call pickup requires a valid photo ID.
• Third-Party Ticket Sellers - The Scope Arena box office and Ticketmaster are the only authorized sellers of tickets for all SevenVenues events. Ticketmaster Verified Tickets is the only authorized reseller of tickets. For more information, visit the Authorized Ticket Sellers tab on our Box Office page.

For information on box office hours, visit our Box Office page.

Professional cameras are prohibited inside all SevenVenues properties unless accompanied by appropriate media credentials. Venue and tour management must approve media requests in advance. 

Cameras with a six-inch lens or smaller are permitted; however, promoters reserve the right to prohibit all cameras at certain events. Patrons can call 757.664.6464 to request the photo policy before an event. 

Video and audio recording devices, monopods, tripods, and selfie sticks are prohibited. 

SevenVenues reserves the right to confiscate unapproved cameras or recording devices.

All patrons will be subject to a search of their person and possessions before entering a SevenVenues property. Guests should be prepared to open their bags for inspection and may be asked by Event Staffing to shift and possibly remove the contents.

Clear bags are not required at SevenVenues facilities, apart from Norfolk Tides games at Harbor Park. Visit the Tides Clear Bag Policy for more information.

SevenVenues is committed to providing a safe and enjoyable experience for all patrons. To ensure patrons and performers enjoy shows free of distractions, SevenVenues reserves the right to ask any individual to leave if their behavior is disruptive.

• Refrain from unruly, disruptive, or illegal behavior. Verbal or physical harassment of any person is strictly prohibited.
• Refrain from using foul or abusive language, obscene gestures, and inappropriate public displays of affection.
• Refrain from unreasonably obstructing the view of other patrons.
• Clothing cannot be obscene, offensive, or inflammatory.
• Refrain from interfering with the event's progress, including throwing objects onto the event stage/area.
• During the performance, refrain from talking, rustling wrappers, and using electronic devices.
• No patron is allowed on the event stage/area. Violators will be removed and may be arrested.
• Dispose of waste and trash in the provided trash receptacles.
• Destroying, drawing on, or defacing (including with stickers) venue property is strictly prohibited.
• Consume alcoholic beverages only in permitted areas in a responsible manner.
• All SevenVenues properties are drug-free and smoke-free environments. The use of drugs (including marijuana), other illegal substances, and/or smoking (including vaporizers, e-cigarettes, and smokeless tobacco) is strictly prohibited.
• Follow the instructions of law enforcement and venue staff at all times.
• Certain areas of the venues can only be accessed by persons with tickets, passes, and/or credentials. All guests are expected to present and maintain tickets, passes, or credentials for entry and while in the venues. Patrons are required to show tickets when requested by law enforcement or any venue staff member to verify their seat locations.
• Unauthorized vending, peddling promotional items, and product sampling are strictly prohibited.

For select events, beverages are permitted inside the seating area. Please ask an usher or venue staff member to verify your performance’s beverage policy.

If event changes occur due to inclement weather, a banner update will be added to the top of our website and details will be listed on the event page.

SevenVenues encourages families to enjoy performances together; however, considering other ticket holders, most performances are unsuitable for infants and toddlers unless otherwise specified.

Children under two years old do not require a ticket to be admitted; however, they must sit on an adult’s lap and may not occupy a seat. Any child who has reached their second birthday must have a ticket for entry. Some shows, especially those intended for children, may require all children to have a ticket regardless of age. Please be sure to verify the age restriction policy when purchasing a ticket for a child.

Performances may designate an age recommendation for tickets. These recommendations will be listed on the show’s event page. If you have questions regarding this policy or the age appropriateness of a performance, please call 757.664.6464 or email info@sevenvenues.com.

Please alert an usher or venue staff if you have lost an item. If you are no longer at the venue, please call the receptionist at 757.664.6464 during business hours to check the lost and found. 

Venue parking garages and lots can fill quickly and are cash only on entry, so please expect delays on entry and exit. For more information on transportation options and a list of nearby garages, please visit our Directions & Parking page.

To ensure a safe and enjoyable environment, all patrons are subject to metal detector screening and/or physical inspection of their person and belongings. Failure to consent to an inspection will result in the denial of entry.

Suspicious activity, disruptive patrons, and guest-related problems should be reported to an usher or police officer immediately. SevenVenues reserves the right to ask any individual to leave if their behavior is disruptive.

The following items are prohibited at all SevenVenues properties:

• Illegal weapons
• Outside food, beverages, and coolers
• Glass or metal bottles, cans, or thermoses (refillable plastic bottles permitted)
• Cameras with 6” lenses or more (media with credentials permitted)
• Laptops
• Video/audio recording devices
• Monopods, tripods, and selfie sticks
• Animals (service animals permitted)
• Laser pointers/pens
• Masks that cover the entire face (except plastic face shields)
• Balloons
• Any item deemed dangerous or inappropriate by venue personnel

Service Animals are allowed on the premises under the American with Disabilities Act (ADA) that comply with additional identification requirements of Virginia Law. Service Animals must be trained to assist a disabled person with a major life activity. In general, Service Animals may accompany a disabled person in our facilities. Service Animals must have an official harness, backpack, or vest identifying the animal as a trained service animal (VA 51.5-44). Companion and therapy animals/pets are NOT covered under ADA and are excluded from this exemption, therefore our policies regarding service animals do not extend to “therapy dogs” or “emotional support animals."

Please note that under Section (VA 51.5-44.1) Any person who knowingly and willfully fits a dog with a harness, collar, vest, or sign, or uses an identification card commonly used by a person with a disability, in order to represent that the dog is a service dog or hearing dog to fraudulently gain public access for such dog pursuant to provisions in Section (VA51.5-44) is guilty of a Class 4 misdemeanor.

​Service Animals are not permitted to occupy seats in any of our facilities.

All SevenVenues properties are drug-free and smoke-free environments. The use of drugs, including marijuana, other illegal substances, and/or smoking (including vaporizers, e-cigarettes, and smokeless tobacco) is strictly prohibited. There are designated outdoor smoking areas available at Chrysler Hall and Scope Arena.

Please note that it is illegal to consume cannabis on a SevenVenues property. Under Virginia law, smoking cannabis is permitted in private residences but not in public.

Please be advised that artists may smoke onstage during performances. Strobe, haze, and other special effects may also be used during performances.