Accessibility

Our facilities feature ADA-approved parking, signage and seating, to allow for ease of access.

PARKING

The Scope Parking Garage contains accessible parking spaces adjacent to both the Chrysler Hall elevator and the Scope Arena Lower Concourse doors. The Attucks Theatre, Harrison Opera House and Harbor Park have clearly marked accessible parking spaces in their lots. When attending the Wells Theatre, it is recommended you utilize one of the following parking garages:

  • MacArthur Mall North Garage – 500 City Hall Ave. Norfolk VA 23510
  • MacArthur Mall South Garage (West Entrance off City Hall Ave.) – 500 City Hall Ave. Norfolk VA 23510
  • Boush Street Garage – 112 W. City Hall Ave. Norfolk, VA 23510
  • Freemason St. Garage – 161 Freemason St. Norfolk, VA 23510

For a map of all Norfolk parking garages click here.

CURBSIDE DROP OFF

In the event accessible parking is not available, the garages/lots are full, or patrons are being dropped off, patrons may be dropped off in designated areas close to each venue’s entrance.

In Scope Garage, notify the parking attendant on entry about the drop off, enter the garage and make an immediate U-turn. The elevator entrance to Chrysler Hall and/or Scope Plaza will be on the right, next to the parking booth

ACCESSIBLE SEATING

Accessible seating is available for patrons with limited mobility or requiring use of a wheelchair.

How do I request accessible seats?
You can buy tickets for accessible seats 3 ways:

  • Click the Request Accessible Tickets button on your event on Ticketmaster.com
  • Call 800.745.3000 to reach a Fan Support specialist
  • Visit the Scope Box Office M-F from 10am – 5pm.

If you've purchased standard tickets from Ticketmaster.com but are now in need of accessible seats, please contact Fan Support for assistance. 

Fan Support Hours
Mon - Fri: 9 AM - 9 PM
Sat: 9 AM - 8 PM
Sun: 9 AM - 6 PM

Please note: The purchase or use of accessible seats by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of ticket price. The number and types of accessible seats vary by event and venue.

*For some events Ticketmaster is not the primary ticket seller.  For such events, tickets have been posted for sale by third party sellers or other fans. If this is the case, we cannot guarantee that accessible tickets will be posted for resale, and if you require accessible seating, we suggest you contact the primary ticket seller and/or the venue box office to check on availability of tickets that accommodate your needs.

HEARING DEVICES/SERVICES

Assisted Listening Devices are available for all performances at Chrysler Hall and Harrison Opera House. There is no charge, but a valid ID will be required as deposit for use of a device. Please inquire with an usher for assistance.

Audio Description is an accommodation for persons who are blind or have low vision. It is a narration of the visuals such as scenery, props and body language. Patrons should check out the equipment—a receiver and earbuds—in the lobby. Patrons should be seated 30 minutes before the show to receive preshow narration. 

Open Captioning is available at select Broadway in Norfolk performances. Open Captioning is a speech-to-text translation of the spoken word displayed on an LED Board at stage left. Ask for reserved open captioned seating when purchasing your ticket.

The Band's Visit
Saturday, November 2, 2019 at 2pm

Fiddler on the Roof
Saturday, November 23, 2019 at 2pm

Hamilton
Saturday, December 14, 2019 at 2pm

Waitress
Saturday, February 1, 2020 at 2pm

The Play That Goes Wrong
Saturday, March 7, 2020 at 2pm

Roald Dahl's Charlie and the Chocolate Factory
Saturday, April 4, 2020 at 2pm

Wicked
Saturday, May 23, 2020 at 2pm


For both Audio Description and Open Captioned reserved seating please call 757.823.4299 for availability.

 

WHEELCHAIR ESCORT

Patrons with limited mobility who do not have access to a wheelchair may request transport to their seat. Due to possible need by other patrons, we are not able to offer the patron the wheelchair for the duration of the event.

ELEVATORS

Elevators are available to access upper levels in all venues.

RESTROOMS

Wheelchair-accessible restrooms are located in all venues. Family restrooms with diaper changing facilities are available in Scope Arena, Harbor Park, and Chrysler Hall.

SERVICE ANIMALS

Service Animals are allowed on the premises under the American with Disabilities Act (ADA) that comply with additional identification requirements of Virginia Law.  Service Animals must be trained to assist a disabled person with a major life activity.  In general, Service Animals may accompany a disabled person in our facilities.  Service Animals must have an official harness, backpack or vest identifying the animal as a trained service animal (VA 51.5-44). Companion and therapy animals/pets are NOT covered under ADA and are excluded from this exemption, therefore our policies regarding service animals does not extend to “therapy dogs” or “emotional support animals."

Please note that under Section (VA 51.5-44.1) Any person who knowingly and willfully fits a dog with a harness, collar, vest or sign, or uses an identification card commonly used by a person with a disability, in order to represent that the dog is a service dog or hearing dog to fraudulently gain public access for such dog pursuant to provisions in Section (VA51.5-44) is guilty of a Class 4 misdemeanor.

Service Animals are not permitted to occupy seats in any of our facilities.

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