Group Sales

Get a group and go to a show! We make it easy for you.

As a group leader you have exclusive access to:

  • Prime seat locations 
  • Advance ticket reservations
  • Receive discounts to Broadway and other exciting shows*
  • Pay for your tickets on a payment plan
  • Access to personal group concierge by phone or email to assist you with planning your group

*Group discounts are available for select shows.

Get Started Now! Just follow the steps below:

  1. Get your group together.
  2. Choose your show from our Event Calendar.
  3. Call or email Group Services.
    Group Services Hotline: 757.664.6249
    Email at [email protected].
  4. Reserve the tickets.
  5. Make payments in installments.
  6. Pay balance 30 or 60 days prior to performance.
  7. Receive the tickets in the mail, at will call or pay us a visit and pick them up in person.

​GROUP SALES POLICY AND PROCEDURES

GROUP RESERVATION
Each group should have a group leader to serve as the liaison between Group Services and their group.

When reserving tickets, a Group Sales contract will be issued and a 25% non-refundable, non-transferable deposit is required to secure the reservation. All orders are subject to seating availability.

PAYMENT SCHEDULES
Final payments are typically required 30 to 60 days before the scheduled performance, but may vary per show. Failure to make final payment by the due date will result in the release of all seats on hold.

ADDING SEATS
A group can request additional seats depending on availability.

REDUCING SEATS
Groups can reduce their number of seats before final payment is made as long as the number per contract stays above the group minimum for that show. Once payment in full has been made and tickets have been printed, no refunds, exchanges or reduction of tickets can be made.

If a group should fall below the minimum number for a particular show, the contract is then cancelled and results in the forfeiture of any deposit made on the contract. Single tickets must be sold at full price. Deposits cannot be applied to single ticket purchases.

EXCHANGING TICKETS
No exchanges are permitted.

GROUP PAYMENTS
Payment for groups must be made by one method of payment, i.e. only one check, or one credit card number. All payments are to be made by the Group Leader.

REFUND/CANCELLATION POLICY
All group sales are final. If cancellation is necessary before a deposit has been paid, there will be no charge. Cancelling after a deposit has been paid will result in a forfeit of that deposit.

SEATING POLICIES
Regardless of age, all patrons must have a ticket. Children under two may not need one for specific shows.

FEES
All group orders will include a one-time group processing fee of $10.

There is a facility fee included in the ticket price on the contract. These fees typically range from $1 to $3 per ticket.

GROUP SALES FAQ

What is a group?

The minimum number of patrons considered a "group" ranges from 10-20, depending on the event.

Do all events offer group discounts?

Many shows allow tickets to be purchased in groups, but not all shows offer a group discount. If you have a question as to whether or not an event has a discount available, please call Group Sales at 757.664.6957.

How much is the discount on group tickets?

Group discounts can range anywhere from 10%-40%, depending on the event. There is a one-time fee of $10 for each group order.

How do we get group tickets?

Contact Group Sales by phone at 757.664.6249 or email at [email protected].

What is required to hold/reserve tickets for a group?

A 25% nonrefundable deposit is required at time of reservation to hold the tickets. A payment schedule is worked out at that time and may vary per show.

How do we pay for the tickets?

We accept all major credit cards, checks, and cash.

Is there a deadline to order group tickets?

For most shows, group tickets must be ordered and paid in full at least 60 days prior to the event. If tickets are still available after the deadline, the order must be paid in full at the time of purchase.

What is SevenVenues’ policy on ticket refunds, exchanges, or lost tickets?

Tickets cannot be refunded, cancelled, or exchanged. If an event is cancelled or postponed, we will issue ticket refunds. Lost tickets can sometimes be replaced if appropriate proof of purchase is shown.

At what age does a child have to pay for a ticket?

For most shows children under 2 years old are admitted for free as long as they sit on an adult’s lap. For some family shows, all children must have a ticket.

How much is parking?

All event parking is $5 per car at any lot owned by the City of Norfolk. For a complete listing of parking garages and lots, visit Downtown Norfolk Council.